With experience we've found that it's often difficult to get large packages through many of our customer's letterboxes, therefore it's usually our policy to send each item of product in a customer's order individually; which saves the customer from the inconvenience of possibly having to collect the package from their Post Office. It costs us a little more monety to do this, but we've found in the long-term it looks after our customers better, and that's a price we're very prepared to pay! So if you have ordered more than one item, and you have only recvied part of your order, please expect the rest to arrive in seperate packages over the coming days.